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Contacts
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The Primary contact
The primary contact will be the user who created the account in our Customer Center.
Important
The primary contact is always the first point of contact should a critical incident on your environment occur.
If you haven't done this yet, you can sign-up here. Please fill in the required information and submit.
Now you can login into the Hosted Power Customer Center.
Our customer center enables you to:
- Manage contact information
- Add billing information
- Follow-up on your support tickets
- Purchase or transfer domain names
- Assign rights to various contacts
- Add SSH users, configure SSL certificates
- etc...
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Add new contacts
Now it's time to add your extra contacts. Technical colleagues, billing contacts etc...
In the Customer Center, navigate to Manage contacts. Here you can add your relevant contacts.
May we emphasize this step is really important for Hosted Power to be able to reach the correct people in every situation, so take your time to do this thoroughly if possible. You'll thank us later.
On the invite tab, you also have the option to invite existing contacts, e.g. an external consultant.
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Teams
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Add new teams
Click through to the Teams tab. Here you can create your own teams, e.g. Dev, Billing, Agency, etc.
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Invite external Teams
If you have a new partner requiring access to your environment, you have the possibility to invite an existing team. You can also easliy remove teams from your environment.
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User/Teams Rights management
You have the choice to either manage the rights of single users or whole teams. Hosted Power advises to implement the "Teams" logic, even if you have only one person in this team. It makes management a lot easier in the future.
For your colleagues to be able to login to the TurboStack App, you need to give them access here.
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Shared Hosting
We have the possibility to use our shared "Turbo Hosting" option for more simple websites. Contact support if you want more information.
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Domain management
Check the Domains page for more info.