24/7 Monitoring & Alerting
Proactive monitoring
At Hosted Power, application availability and stability are a top priority for our partners. Our team monitors your environments around the clock, 7 days a week, so issues are caught early. Should a problem arise, our engineers are on standby to intervene quickly and keep your application running.
You can follow the same checks yourself in the TurboStack platform: the Monitoring dashboard gives a fleet-wide overview of every open alert, while the per-host Health tab shows the detailed status of an individual server.
Alerting
In critical situations, Hosted Power activates its on-call procedure. Our on-call team is on standby 24/7, ensuring swift manual investigation and resolution of issues, regardless of office hours. If the primary on-call colleague does not respond within 30 minutes, the alert automatically escalates to the entire on-call team, engaging our Operations engineers until someone acknowledges the issue and starts investigating.
Once alerted, the on-call colleague tackles the issue, whether that involves freeing up disk space, restarting services, or mitigating abusive traffic. If necessary, the issue is escalated to our cloud providers for matters unrelated to Hosted Power.
Escalation matrix
This matrix shows how our escalation process works.
Escalation of customer contacts
- Operations engineer (technical) or account manager (commercial)
- Technical Team Lead (technical problems) or COO (commercial problems)