Creating a ticket
Submit a support ticket from the Customer Center, with a department, priority and related service.
When you have a question or a problem, open a support ticket and the support team will reply.
Open a new ticket
- Select Support Tickets in the sidebar, then Create new (or use Support > New ticket).
- Fill in the ticket:
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Department - choose the team that should handle it, for example Support.
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Priority - how urgent it is (for example Low).
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Subject - a short summary of the issue.
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Message - the details. Include as much as you can: what you did, what you expected, and what happened.
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Related service - link the ticket to a specific service so support has the context.
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Additional email recipients (CC) - other people who should receive replies.
- Add any attachments (for example a screenshot) and submit the ticket.
Tip
One issue per ticket, with a clear subject, gets the fastest answer. You can follow the reply on the ticket dashboard.