Ticket dashboard

View and follow your support tickets in the Customer Center.

The Support Tickets area is where you see and follow every support request on your account. Open it from Support Tickets in the sidebar.

The support ticket dashboard
The support ticket dashboard

The ticket list

Tickets are shown in a table with:

Column Meaning
Ticket # The reference number for the ticket.
Subject What the ticket is about.
Status For example Open or Answered.
Department The team handling it, such as Support.
Date When it was last updated.

Use the All / Open / Answered tabs to filter the list. Select a ticket to read the conversation and reply.

Create a ticket

Select Create new to open a new support request - see Creating a ticket.