Contacts

Add contacts so other people can access your Customer Center account, and control exactly what each one may do with permissions.

A contact is an extra person on your account - for example a colleague, your developer, or your accountant - with their own sign-in and a set of permissions you choose. Contacts let you give people access without sharing your own password, and let you grant each person only what they need.

The Contacts tab under Manage contacts
The Contacts tab under Manage contacts

Add a contact

  1. In the left sidebar, select Manage contacts.
  2. Open the Contacts tab and select Add new contact.
  3. Enter the person's name and email and set a password.
  4. Choose the permissions they should have (see below).
  5. Save the contact. The person can now sign in with their own details.

On the invite tab you can also invite an existing individual contact, for example an external consultant, instead of creating a new one.

Permissions

Permissions decide what a contact (or a team) can see and do, and which emails they receive. Grant only what each person needs: some permissions are high-impact, and several also turn on automatic emails.

The Add new contact form - name, email and password fields - with the permission groups below it
The Add new contact form - name, email and password fields - with the permission groups below it

The permissions are grouped:

Group What it controls Why it matters
Billing View and pay invoices, place orders, see the balance, add funds, edit card details, receive billing notifications. Decides who handles money and paperwork. Granting billing permissions sends this person the billing and administrative emails (invoices, reminders) and the related tickets.
Support Open, view and close tickets; receive email notifications; see all of the organization's tickets. Decides who can raise and follow support requests. Granting support permissions sends this person the technical notifications about your Hosted Power services.
Misc Account-wide controls: manage SSH keys, edit allowed IP access, add/edit contacts, manage teams, full control over services or domains, modify the main profile. High-impact. Give "Full control over services/domains", "Modify main profile details", "Add / Edit contacts" and "Manage teams" only to people you fully trust.
TurboStack Access UI, and which departments the contact may use. Access UI is required to sign in to the TurboStack Platform (my.turbostack.app) and see and manage the servers there. Without it, the contact cannot open the server-management interface.
Per service For each service (for example a TurboStack server or Domain Name System (DNS) management): view details and billing, request cancellation, upgrade/downgrade, edit information, change owner, and receive that service's emails. Lets you scope a contact to specific services only - useful when someone should manage one project but not the whole account.

Status: active or closed

Each contact and each team has a Status setting. Set it to active to allow the permissions you granted, or to closed to suspend access. When a contact or team is closed, all of its permissions are denied until you set it back to active. This lets you revoke access temporarily without deleting the contact or team.

Billing contact

Under the contact list, the Billing contact setting controls which details appear on invoices. Leave it on None, use main profile details to bill the main account holder, or choose a contact. Select Save changes to apply.

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