Troubleshooting
This page covers common questions and how to resolve them. Each item includes a short answer and a link to the relevant documentation.
Common issues
My changes aren't visible on the server
Configuration changes are stored in TurboStack until you deploy them. You must publish your changes for the server to match your configuration. See Publishing changes.
A deployment failed
Open the Deploys tab in the host's History to read the logs and find the cause. Fix the configuration, then publish again. See History.
My Let's Encrypt certificate isn't issuing
For the http challenge, the domain must point to the server so the challenge can be completed. For wildcards or domains that do not yet point to the server, use the dns challenge instead. See Applications.
Where do I find server/database credentials?
Server and database credentials are available on the Credentials tab. See Credentials.
I can't sign in / two-factor problems
Review the Two-factor authentication guide. If you are locked out, contact support.
I need more help
If your issue is not covered here, reach out for assistance. See Support.
Tip
When reporting a problem to support, include the host name, the time of the issue, and any relevant deployment logs to speed up diagnosis.
Related
- Publishing changes
- History
- Support
- TurboStack CLI - reload services, clear caches and inspect the firewall over SSH